Customer Service Satisfaction Survey

United Way 211 not only provides customer service to the callers in need of referrals but also the agencies listed in the 211 database. We always strive to provide the best customer service possible, which can only be achieved with your help.

Below is a link to the 211 customer service satisfaction survey. The survey revolves around any interaction you (or your staff) might have had with a member of the United Way 211 staff, it is confidential and your answers will help us better our service to you.
The survey will remain open until March 30, 2007. Click on the link below to take the survey.

Summer Camp Information

Summer is almost here and one way parents get prepared for it is by calling 2-1-1 to find out about summer camps in their area. Last year United Way 211 answered over 700 calls from parents in need of summer activities for their child.

If your agency is offering a summer camp and/or a special summer program, click on the link below to sumit the information about it. If you have any questions, contact Marioly Botero at 404.527.7332 or by email

Summer Camp/Program Survey

Case Management Training

It’s not too late; you can still sign-up for Case Management Training. Sign up for one 2-day workshop at $175 or sign up for all four at $700. Ordinarily these workshops are $395 each. When all four workshops are completed you will receive Case Management Certification. Each 2-day workshop is a complete and individual training so they do not have to be taken in sequence.
The following are the workshop titles and the available dates:
Workshop III, “Holistic Assessment”
Monday, April 16
Tuesday, April 17

Workshop IV, “Developing the Individual Employment Plan, Placement & Monitoring”
Thursday, April 19
Friday, April 20

Times: 9 a.m. to 4 p.m.
Where: Auburn Avenue Research Library Auditorium
101 Auburn Avenue, Atlanta 30303

Free parking at United Way
Continental breakfast first and last day

For additional information or payment arrangements, please contact Maritza Carter at 404.527.7225 or by email

Volunteer Solutions

Since February 2004, United Way of Metropolitan Atlanta has been offering to all of the nonprofit agencies in the metro Atlanta area the opportunity to list their volunteer opportunities free of charge. The name of the system offered is Volunteer Solutions, and since its inauguration over 410 agencies have registered their volunteer needs, and more than 14,000 volunteer referrals have been made to over 7800 volunteers.

Volunteer Solutions offers a wide variety of tools to nonprofit agencies such as volunteer tracking hours, immediate presence on the Web, etc. Your agency does not need to have a web site in order to take advantage of Volunteer Solutions.

Agencies can register on line to start taking advantage of this free web tool by clicking on the link below or for more information contact Telesa Wilson at 404.614.6240 or by email

Gifts In Kind Atlanta

Gifts In Kind Atlanta was created in April 1999 and ever since it has served as a program of United Way, where companies and individuals may donate items that a nonprofit agency can use to carry out its mission in the community. Thanks to the donations received through Gifts In Kind Atlanta, a nonprofit organization may reduce their overhead costs by using in-kind donations.

Agencies wanting more information about the Gifts In Kind Atlanta can download an application by clicking on the link below or contact Doris Trotter-Marshal at 404.366.2388 or by email

Become a member of Gifts In Kind Atlanta

AT&T Foundation offers grants to organizations in Georgia

Technology has the potential to positively impact communities. The AT&T Foundation – the philanthropic arm of AT&T Inc. – is now accepting applications for the 2007 AT&T Excelerator competitive technology grant program.

This multi-million dollar grant program is designed to help nonprofit organizations integrate technology into their operations and community outreach. In 2007, the AT&T Excelerator program will award $9 million in competitive grants to help local nonprofit organizations increase their effectiveness and ability to improve lives.

AT&T Excelerator addresses a wide variety of community needs in four main program areas — Education, Community Development, Health and Human Services, and Arts and Culture. Interested groups can visit their website by clicking on the link below.
The deadline for completing the grant applications is 5 p.m. on May 4, 2007.

If you would like someone from AT&T to work with you or with a community group on the application process, contact Terry D. Smith, Regional Manager-External Affairs AT&T Georgia at 478.741.7865 or by email

AT&T Grant Application

Grant Program from the Office of Safe and Drug Free Schools

On February 22, 2007, the Department published in the Federal Register a notice inviting applications for new awards for the Foundations for Learning program. The purpose of this program is to provide grants to local educational agencies, local councils, community-based organizations, including faith-based organizations, and other public and nonprofit private entities, or a combination of such entities, to assist eligible children to become ready for school. The deadline for submissions of applications is April 13, 2007.

For more information and a copy of the notice, click on the link below

Office of Safe and Drug Free Schools Grant Program

IBM Offers Assistance to Nonprofit Organizations

Hello Everyone!

Please allow me to introduce myself. My name is Paul Towne and I am a client representative for IBM, specializing in serving non-profit organizations in Georgia. I have a passion for non-profits and experience working in the non-profit space in both alumni relations and development at Emory University, and as a youth group facilitator at a child development research center. I recently completed my MBA at Emory and am excited to work with all of the dedicated people serving Georgia’s non-profit organizations..

My personal goal is to serve as a resource to non-profit organizations by helping to identify products and services which are affordable, accessible, and which will improve the operations of your organization – allowing you to better serve your constituencies.
I would be thrilled to spend an hour with you to learn more about your organization and your operational needs. Please feel free to contact me at any time to set up a time for us to speak.

Additionally, I would love to better understand the specific challenges/ concerns your organization faces with regard to technology and business processes. What keeps you up at night? Is it staff resources, internet security, data management, cost containment, desktop support, email filtering/ recovery, IT strategy, or something else? Please send me an email with 2-3 areas that are of most concern and I will address the most popular concerns in the next few editions of this newsletter..

Many thanks to the United Way of Metropolitan Atlanta for their inspiration to create this column, and the opportunity to reach out to so many wonderful people and organizations. I hope to hear from you soon.

With best regards,

Paul Towne
IBM Client Representative for Non-Profit Organizations
404.291.3997 or email

Timely Premium Payments key to continued PeachCare Coverage

PeachCare is the public program that allows parents who have no other insurance options and income at or under 235 percent of the 2006 federal poverty guideline to purchase health insurance for their children. Due to budget constraints the program has been “frozen” to new enrollees and those dropped from the program will be unable to re-enroll.

To avoid loss of coverage, parents must pay their monthly premiums on time, by the first of every month. If your agency provides one-time financial assistance to needy families, please consider helping parents seeking emergency funds to meet the monthly premium payment deadline. Monthly premiums range from $10 to $35 for one child to a maximum of $70 for two or more children. For more information on PeachCare click on the link below.

PeachCare Information