Customer service training

	Skills training — Customized training is available in the following areas: Information and Referral, Customer Service, Human Service Delivery System, Identifying and Handling Difficult Clients, and Taxonomy of Human Services.
	Workshops and presentations — Topics include Information and Referral, Customer Service, Crisis Intervention and Taxonomy of Human Services.

For more information, contact Kimberly Perkins-Heywood at 404.527.5931 or kperkins-heywood@unitedwayatlanta.org.

Quality training

Customized training is available on how to improve your present monitoring system, the roles and responsibilities of the quality assurance manager and quality standards, as well as performance action plan and calibration methods to standardize the monitoring process. United Way 2-1-1 will provide printed and electronic materials for each trainee, as well as scoring of all pre- and post-tests administered.

For more information contact Monique Caruth at 404.614.1031 or mcaruth@unitedwayatlanta.org.

United Way 2-1-1 community education and outreach services

Professional staff is available to speak to and present information about United Way 2-1-1 to various audiences. Some of the events attended by the United Way 2-1-1 outreach staff include church events, job/health fairs, etc.

For more information, contact Monica Hammond at 404.527.7451 or mhammond@unitedwayatlanta.org.

Telephone support services

Customized call answering for community organizations wanting their clients to have 24/7 access. Our fully integrated telephone system allows us to record all calls for monitoring purposes. Managers are on-site around the clock, and monthly statistical reports are produced according to the organization's specifications.

Consultation services

	How to implement community or statewide information and referral services.
	One-on-one technical assistance for organizations setting up help-line telephone services.

For more information, contact Donna Burnham at 404.614.2906 or dburnham@unitedwayatlanta.org.