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New Applicants

The Atlanta COVID-19 Emergency Housing Assistance Program is available to incorporated City of Atlanta residents ONLY. Incorporated City of Atlanta residential renters who have experienced a loss of income because of COVID-19 will be able to receive assistance with the payment of their past due rent, utility and/or security deposit assistance dating back to March 13, 2020. Due to new federal guidelines, mortgage assistance will not be available.

Due to the large number of applications we have received, we are temporarily limiting the number of new applications. In the meantime, United Way of Greater Atlanta’s 2-1-1 Contact Center is available to connect you with resources in your area. Text your zip code and need to 898-211, or reach 2-1-1 via live online chat, email or phone.

Previous Applicants

If you have already applied for the Atlanta COVID-19 Emergency Housing Assistance Program, but are in need of additional funds, you will need to reapply for assistance.

Not Qualified?

If you do not qualify for the Atlanta COVID-19 Emergency Housing Assistance Program, please visit 2-1-1 to inquire about other available resources.


What is the purpose of the Atlanta COVID-19 Emergency Housing Assistance Fund?

The City of Atlanta has taken the initiative to support families negatively affected by COVID-19 by allocating a total of about $13.68 million through the U.S. Department of the Treasury Emergency Rental Assistance Funds for the Atlanta COVID-19 Emergency Housing Assistance Program administered through United Way of Greater Atlanta (UWGA) in collaboration with local nonprofits to disperse the funds in the community. The Atlanta COVID-19 Emergency Housing Assistance Fund is a program that provides financial assistance to eligible households for the payment of rent, rent arrears, security deposits, utilities, utility arrears, internet, water, sewer, and trash removal. This program seeks to fill the gaps for those, who have lost income because of COVID-19.

What are the eligibility criteria?

The applicant should be an adult tenant listed on the lease of the rental property in an eligible household. To be eligible to receive the emergency rental, utilities, and or security deposit assistance, you must meet the criteria below.

  • Your place of residence must be within the incorporated city limits of Atlanta, GA;
  • Your place of residence must be a rental property, single or multi-family home, or mobile home;
  • You must be able to show that you are unable to pay the full or a portion of past due rent and/or utilities or unable to pay security deposit as a result of a recent loss of income (job loss, furlough, reduced work hours to care for child(ren), or medical hospitalization/diagnosis of COVID-19;
  • You must have qualified for unemployment benefits or experienced a loss of income as a result of COVID-19;
  • You must be at risk of experiencing homelessness or housing instability;
  • You must have proof of job loss or reduction in hours/pay (separation notice from employer and unemployment benefits award letter, or pay stubs prior to the reduction in pay/hours and at the time of the application, or any other income documentation.
  • You must have a current executed lease (signed by both you and the property official/landlord) and, as the applicant, be listed on the lease agreement (unless applying for security deposit assistance); and
  • Current household income after March 13, 2020 must be equal to or less than 80% AMI as defined by the United States Department of Housing and Urban Development (see Table 1) for renters.

Table 1: Maximum Income Limits for Renters – 80% AMI (Invest Atlanta Workforce Housing Income Limits & Maximums)

Number of persons in household 1 2 3 4 5 6 7 8
Maximum annual income limits $48,300 $55,200 $62,100 $68,950 $74,500 $80,000 $85,500 $91,050
Maximum monthly Income limits $4,025 $4,600 $5,175 $5,745.83 $6,208.33 $6,666.67 $7,125 $7,587.50
What are the allowable expenses I can apply for?

Atlanta COVID-19 Emergency Housing Assistance Program Funds can be applied to current/past due expenses for rent, gas utilities, electric utilities, water utilities, apartment security fees, security deposit, trash removal, and internet services. Some applicants may also be able to apply for assistance with 3 months of prospective payments as well

Can I still apply if I live outside of the City of Atlanta?

Unfortunately, this program is only able to serve residents, who live within the incorporated city limits of Atlanta. Please check your address at gis.atlantaga.gov/unitedway.

Can I still apply if I am unemployed?

Yes. However, your unemployment must be a result of COVID-19.

Must I be behind on rent to get emergency rental assistance?

No. The applicant is not required to have arrears to be eligible for emergency rental assistance.

Can I apply if I reside in subsidized housing?

Yes, applicants, who receive subsidized housing, are eligible to apply up to the monthly tenant responsible portion.

Can I apply for future month’s rent?

Yes. In certain situations, with special approval, applicants are eligible to receive assistance for up to 3 months of prospective rent.

I am not behind on my rent – just my utilities and fees to the landlord or utility company, may I still apply?

Yes as long as you meet the eligibility requirements. However, you will still need to provide a copy of your lease agreement.

I was evicted already or am homeless, may I apply?

Yes as long as you meet the eligibility requirements. However, you will need to provide a welcome letter from a new apartment complex upon completing your application to receive assistance with a security deposit and first month’s rent at a new apartment.

What if I do not have a written lease, but just pay month to month?

You are a tenant for the purposes of this application, and you may complete an application. You will need to provide either an expired lease with a “month-to-month” clause or provide a written attestation from a verifiable landlord (including their contact information).

I am not a tenant – I am a homeowner behind on my mortgage. May I apply?

Unfortunately, no. This program only provides assistance for residential dwelling rental obligations. However, if you are residing in a rent-to-own property and still paying rent, you are eligible.

How much is the payment?

Assistance will be based on current household income and total monthly rent, utilities, and/or security deposit amount. There is no cap to the amount of assistance received but amounts above $15,000 will require special approval.

Will individuals who received Atlanta COVID-19 Housing Assistance have to pay the money back?

No. This is not a loan. It is a grant and will not have to be paid back. However, if we discover that a recipient has falsified documents and has somehow defrauded the program, the money will need to be repaid.

Will I have to pay 2021/2022 taxes on this money?

No, the assistance is not income and will not be taxed. The payment will not affect income for purposes of determining eligibility for other Federal Government assistance or benefits.

How will I get the money?

The Atlanta COVID-19 Emergency Housing Assistance Funds will be distributed directly to landlords or utility companies.

Are there preferences for specific households to receive priority funding?

Yes. Prioritization of assistance will be given to households with income less than 50% of area median income or households with one or more individuals that have not been employed for the 90-day period preceding the date of application.

Number of persons in household 1 2 3 4 5 6 7 8
Maximum annual income limits $28,950.00 $33,100.00 $37,250.00 $41,350.00 $44,700.00 $48,000.00 $51,300.00 $54,600.00
Maximum monthly Income limits $2,412.50 $2,758.33 $3,104.17 $3,445.83 $3,725 $4,000 $4,275 $4,550
Is the process for choosing awardees equitable and fair?

Yes. We will not discriminate based on race, sex, marital status, physical or mental disability, color, religion, national origin, ancestry, presence of children, source of income, sexual orientation, and family responsibilities.

What documentation is needed?
  • Verification of COVID-19 Impact (ONE of the following is required):
    • Layoff, furlough, or termination letter from former employer, effective after March 13, 2020
    • Letter from employer (or other documentation) indicating reduced work hours/income after March 13, 2020
    • Provide two (2) paystubs prior to an experienced reduction in hours/income and last two paystubs
    • Proof of COVID-19 Related Medical Expenses for one or more household members
    • Proof of Unemployment Benefits awarded after March 13, 2020 or awarded Pandemic Unemployment Benefits
    • Self-attestation of financial hardship
  • Income verification (ONE of the following, if applicable, are required for each adult member of the household unless they are a dependent and/or a full-time student – if a full-time student is Head of Household & applying for funding they must provide one of the following)
    • Self-attestation of Zero Income
    • Self-attestation of Cash Income Only (meaning no financial accounts or financial records)
    • Last four (4) checks/paystubs, minimally. The paycheck stub must have the year-to-date gross income listed.
    • A letter form current and/or past employer stating your pay for the last 4 weeks as well as your year-to-date income, if you are paid in cash, by personal check, or do not have a copy of your paystubs. Your employer’s letter must be on company letterhead with the employer’s phone number, email address, and fax number for verification.
    • Official Determination letter or annual renewal letter to receive benefits from SNAP, WIC, etc. dated January 2020 or later (if you are unable to provide paystubs/paychecks)
    • Self-employment record books for the last three (3) months or 1099 tax document for 2020.
    • Filed IRS Tax Form 1040 for 2020
    • Award letters from pensions and military allotments may be provided as proof of income.
    • Proof of unemployment benefits, if applicable. If applicant is applying for unemployment benefits, they do not have to provide proof of application, but they will need to verify income during the re-certification process if they come back for additional funding.
    • Bank statements for the past 90 days (checking and savings accounts) if you are not able to provide income verification from any other source.
    • Any and all adult income for the entire household (wages, unemployment benefits, SSI, child support, alimony, investment income, and retirement income [including pensions], etc.).
  • Verification of Residency (ALL of the following are required)
    • Last four (4) digits of Social Security Number or Consulate ID or Passport for each member of the household. Applicants DO NOT need to provide a copy of their Social Security Card or comparable documents.
    • Applicant Photo ID
    • Current Executed Lease – applicant’s name must be on the lease – or written attestation from a verifiable landlord
    • Welcome Letter or move-in notice from apartment complex showing address (if applying for security deposit; however, a full lease will be required within 15 days of payment)
    • Tenant Current Billing Statement
    • Attestation of any prior rental assistance you have received since March 2020
    • Tenant Rental Ledger (required from Landlord)
Why do you need my personal information and documents?

This program is funded by the United States Treasury. The Treasury Department requires information and documentation to show that City of Atlanta and its designated representatives has properly used the funds for this program. Required documentation includes information such as income information, social security numbers, and/or other information and documents.
City of Atlanta and its designated representatives may need to provide the information you share with the Treasury Department to facilitate proper tracking use of funds. If you fail to provide any required information and/or documentation, your application may not be processed.

What documents are landlords required to provide?

Landlords will need to complete the Landlord Rent Verification Form, provide a copy of the tenant ledger, and provide a copy of a W-9 tax form. The required W-9 tax form may be found here: https://www.irs.gov/pub/irs-pdf/fw9.pdf . Please note that this assistance cannot be used for City of Atlanta water bills.

How and when will landlords and/or utility companies be notified?

Service providers will contact and pay landlords and/or utility companies via email/phone within 10-14 business days of you being approved.

Does my landlord and/or utility company have to accept the emergency assistance payment?

Unfortunately, no. The Service Provider will contact your landlord and/or utility company and explain how the program works. Your landlord and/or utility company will need to decide to accept this housing assistance payment and sign some forms. The service provider cannot force your landlord and/or utility company to participate. If your landlord and/or utility company decides not to agree to participate, the service provider will have to deny your application. The Service Provider will notify you if that happens.

How can I apply for the Atlanta COVID-19 Emergency Housing Assistance Program?

Please apply to the Atlanta COVID-19 Emergency Housing Assistance Program by completing your application at the following link: https://www.unitedwayatlanta.org/atlanta-covid-19-emergency-housing-assistance-program/. In-Person Events will be available for households to apply to the program, please stay on the lookout for more information via the United Way website. Registration will be located on the UW website and is required to receive in-person assistance.

You will be required to upload all of your documentation to your application through the application link above. If all documents are not uploaded, your application will not be processed. If you need assistance with completing the online client application and/or a list of service providers performing intake by phone or in person, then please contact 2-1-1.

Ways to Contact 2-1-1:

Due to high call volumes, the above listed options are preferred.

Can I reapply for the Atlanta COVID-19 Emergency Housing Assistance Program if I already received assistance in 2020?

If you have already received assistance from the Atlanta COVID-19 Emergency Housing Assistance Program, you are able to reapply through the new Atlanta COVID-19 Emergency Housing Assistance Program application.

Which Service Provider Organizations are supporting the Atlanta COVID-19 Emergency Housing Assistance Program?

Please find a list of the 8 Service Provider Organizations, who will be accepting new applications below:
Atlanta Volunteer Lawyers Foundation, Buckhead Christian Ministry, Crossroads Community Ministries, Homes of Light, LLC, Housing Plus, Inc., Martin Luther King Jr. Resources Collaborative, Rebecca’s Tent, Inc., Single Parent Alliance & Resource Center

When is the deadline to submit an application?

The last date that the Atlanta COVID-19 Emergency Housing Assistance Program will receive and approve applications is October 31, 2021. However, the program may stop accepting applications once funds are depleted.

What is the application review and approval process?

After submitting your application, documentation must be provided at the time of application or within 3-7 business days of the application submission date. The Service Provider will notify you by e-mail or phone once application has been received. Please allow up to 14 business days for a team member to review your case once your documentation has been fully submitted. After your case has been reviewed, the team member will contact you to notify you of next steps. If requested documentation is not received within 7 business days, your application will be closed, and you will have to contact your service provider to reopen your application.

If I am denied assistance, can I appeal the decision?

Yes. Applicants, who are denied participation or terminated from the program may appeal the decision to the Atlanta COVID-19 Housing Assistance Fund Program Manager. Appeals must be requested in writing and received by the Program Manager within five (5) days of the date of notice of denial or participation or termination of continued participation. Upon receipt of an appeal request, the Program Manager will schedule an in-person (or virtual) interview for case review with the applicant within 10 days of receiving the request. Applicants/former participants shall be allowed to present their case for an appeal at the review (including presenting documentation, explanations, and clarifications. The Program Manager will make an appeal decision and notify applicants within 10 days of the case review. The decision of the Program Manager is final and cannot be appealed.
If an applicant or former participant is successful in their appeal, their ability to receive assistance will depend on whether any Atlanta COVID-19 Emergency Housing Assistance Program funds are available on the date of the appeal decision. A successful appeal decision does not guarantee receipt of assistance.

How can I find out more information about the Atlanta COVID-19 Housing Assistance Program?

You can contact United Way 2-1-1, which is a free, confidential, and available in 140 different languages. Ways to Contact 2-1-1:

  • Access the client application by visiting www.unitedwayatlanta.org or by clicking here
  • Visit http://211online.unitedwayatlanta.org/ (must use Google Chrome to change language preferences)
  • Call 2-1-1 to speak with a live 2-1-1 Community Connection Specialist. Hours are limited from 8:00 am to 7:00 pm, Monday through Friday.

Due to high call volumes, the above listed options are preferred.