Due to extremely heavy call volumes at this time, we recommend you access 211's digital services by downloading the 211 mobile app, 24/7 live chatbot and more.
211 is an emergency referral service that connects people to the resources they need to address everyday challenges of living and those that develop during times of community emergencies. Due to extremely heavy call volumes at this time, we recommend you access 211 online to chat with Charlie the chatbot, an interactive 24/7 chatbot helping get you connected to food, housing and utility help along with other resources. You may also download the 211 mobile app to access a list of full available resources related to the impact of the novel coronavirus.
211 is an emergency referral service that connects people to the resources they need to address everyday challenges of living and those that develop during times of community emergencies.
Simply put, United Way of Greater Atlanta’s 211 Contact Center connects families with the community-based resources they need to thrive – resources that can put food on tables, sharpen and edit resumes, keep lights on or even provide clothes after a house fire. This help is provided so that families can keep moving forward.
Those who reach out to 211 are connected to trained, bilingual Community Connection Specialists who provide information on services and referrals to programs aligned with the individual’s specific needs.
More than 3,500 programs, faith-based institutions and other organizations are listed in the 211 database. Those resources provide an average of over 46,000 people a month with the help they needed last year.
Learn about the top requested services across our 13-county footprint through this dashboard created by our partner Neighborhood Nexus.
United Way of Greater Atlanta’s 211 is free, confidential and available 24 hours a day via chatbot. To speak with a live 211 Community Connection Specialist, dial 211 from any phone or text your need and zip code to 898211 Monday through Friday from 8 am to 7pm. Live specialists are not available during nationally-recognized holidays.
Please fill out an application if you are interested in having your agency in the United Way 2-1-1 Database.
These agencies are intended as referrals only. We do not license, endorse or recommend any provider. This information is maintained and distributed by United Way of Greater Atlanta.
For two-way texting assistance, standard msg & data rates may apply. Text STOP to opt-out. For end user privacy and terms and conditions of texting with 898211, go to: www.preventionpaystext.com/policies/